Order processing

Orders placed before 1pm Eastern, Monday to Friday, are usually packed the same day. Orders placed after 1pm, at weekends or on US public holidays are packed the next business day.

You will receive a confirmation email when your order is placed, and a tracking email once it leaves our studio.

US shipping

Standard shipping: 3-5 business days, $6.50. Free on orders over $99.

Expedited shipping: 1-2 business days, $18. Available for the contiguous United States only.

Delivery estimates start when your parcel is collected, not when the order is placed.

Alaska, Hawaii and Puerto Rico

Standard shipping to Alaska, Hawaii and Puerto Rico takes 3-5 business days after processing. Rates are calculated at checkout. Expedited shipping is not available to these destinations.

International orders

We ship to Canada, the United Kingdom, the European Union and selected other countries. Delivery is typically 7-14 business days after processing. The exact rate is shown at checkout.

Duties, taxes and customs fees are the responsibility of the recipient. We cannot mark orders as gifts or undervalue parcels.

Tracking your order

Every parcel ships with tracking. Use the link in your shipping email to follow it. If tracking has not updated for more than five business days, use the contact page and we will open a trace with the carrier.

Lost, delayed or damaged parcels

If your order arrives damaged, use the contact page within 7 days with your order number and a photo. We will replace the item or refund it.

If a parcel is marked delivered but you cannot find it, check with neighbours and your local carrier first. We will help with a claim once 48 hours have passed.

Questions

Use the contact page. We answer Monday to Friday, 9am-5pm Eastern, usually within one business day.